- 1. Introduction
At Surcos Tours, we value the privacy and security of your personal data. We are committed to collect, use and protect your information in a responsible and transparent manner, complying with applicable data protection laws. This privacy policy aims to inform you about how we collect, store, use and disclose your personal information, as well as explain your rights regarding the handling of your data. We strive to ensure that your experience is safe and enjoyable, guaranteeing the confidentiality and integrity of your data throughout our service process.
2. Information Collected
Data Types:
- Contact information (name, e-mail address, telephone number)
- Payment and transaction data
- Travel preferences and itineraries
- Information generated during the use of the website, such as location and cookies.
3. Data Collection Methods
Sources of information:
- Directly from customers
- Automatically through the website (cookies, web analytics)
- Third parties (partner travel agencies, booking platforms)
4. Use of Information
Purposes:
- Manage reservations and provide requested services.
- Improve services and user experience
- Marketing communications, if customers have opted for this.
- Comply with legal obligations and resolve disputes
5. Protection of Information
Security:
- At Surcos Tours, we take the security of your personal information very seriously. We implement robust technical and organizational measures to ensure the integrity and confidentiality of your data. We use advanced encryption technologies to protect information during transmission and storage. In addition, we restrict access to your personal information to those employees and third parties who need to know that information to provide our services to you, and we require them to maintain the confidentiality of the information. We are committed to storing your personal information securely and only for as long as necessary to fulfill the purposes for which it was collected, in accordance with our data retention policy. We regularly review our security policies and practices to improve them and better protect your information.
6. Disclosure
Surcos Tours does not disclose or sell customer data with any outside company.
7. User Rights
- At Surcos Tours, we respect your right to privacy and provide you with control over your personal data. You have the right to access, correct, update or request deletion of your personal data at any time. If you wish to exercise these rights, you can do so by sending a request to our support email address, which is available on our website. In addition, we offer you the possibility to manage your privacy and consent preferences through your user profile on our platform. Here, you can adjust your preferences on how you wish to be contacted by Surcos Tours and control the use of your data for marketing purposes and other additional services.
8. Use of Cookies and Similar Technologies
- At Surcos Tours, we use cookies and similar technologies to enhance your browsing experience on our website, facilitate the use of certain features and collect information about your preferences and visits. Cookies are small text files that are stored on your device when you visit websites. They allow us to remember your preferences, such as your login information and language choices, improve site speed and security, and customize content and ads based on your browsing habits. If you prefer to limit, block or delete cookies from Surcos Tours, you can do so through your browser settings. Most browsers allow you to adjust your cookie preferences through the 'Options' or 'Preferences' section of the browser menu. Please note that blocking certain cookies may affect the functionality of the site and the quality of your experience with us.
9. Changes to the Privacy Policy
- Surcos Tours reserves the right to modify the policy and will notify users of significant changes.
10. Contact
- reservations@surcostours.com / 506 2735 5355